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Understand Your Rights and Our Rules

These legal terms set out how juanbingo operates, what we expect from your account use, and what you can expect from us in return.

Account Terms ApplyPhilippines Eligibility RulesPrivacy & Data RightsLocal Law Dependent AccessContact Us to Request Changes
juanbingo Understand Your Rights and Our Rules
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Security

We take data handling seriously because your account holds real money and real payment details. Here is how we approach the areas that matter most — from the moment you register to when you request a withdrawal or ask us to delete your data.

Data Handling

We collect only what we need to run your account — your registered name, contact details, and the e-wallet details tied to GCash, Maya, or InstaPay. Nothing more.

Cookie Use

Cookies help us keep your session active and load your account faster on mobile. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security

Your account is protected by OTP verification on login. If we detect unusual access — a new device or location — we prompt a re-verification step before the session continues.

Data Requests and Retention

You have the right to request a copy of the data we hold on your account, or ask for deletion where law permits. Submit your request through live chat or email support.

POLICY CONTACT PATHS

Reach Us About Legal or Account Queries

Got a question about how these terms apply to your account, or need to request access to your data? Our support team handles legal and policy queries — use any of the channels below to get a straight answer without having to dig through policy documents on your own.

Live Chat Connect through the live chat button on any page. This is the quickest path for account-specific legal queries, including verification or data requests.
Email Support Send your query to our support email for a written response. Useful when you need a paper trail — for data requests or formal account disputes.
Account Help Centre Access the Help Centre from your account dashboard. It covers common policy questions around GCash, Maya, and InstaPay transaction records and account eligibility.

Common Questions About Our Legal Terms

These are the questions we get most often about account rules, data rights, and how our legal terms work in practice for players in the Philippines.

Account access is available to eligible players where local law permits it. We do not extend access to regions where online casino activity is restricted under applicable regulations in the Philippines.

We collect your registration details, contact information, and the payment wallet details you provide — GCash, Maya, or InstaPay. We hold only what is needed to operate and verify your account.

Yes. Submit a data access request through live chat or email support. We will confirm the details we hold on file and provide them in a readable format within a reasonable timeframe.

We retain transaction data — including GCash, Maya, and InstaPay payment records — for as long as required under applicable data retention obligations. We do not keep records longer than necessary.

We post updates directly to this page. Continuing to use your account after an update is posted counts as acceptance of the revised terms. Check this page periodically if you want to stay current.

Contact us via live chat or email with your account details and a clear description of the issue. Our support team handles disputes directly and will respond with a specific position, not a form reply.
Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.